TRF USA Policy

INSPECTION:
It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer's defects and report to www.taptechmassage.com within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for 30 days until you have assembled, inspected and tested the massage chair.

RETURN POLICY:
TRF USA is not returnable all sales are final.

CANCELATION:
Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Minor assembly of the products is required. Read the instruction manual before use. Orders that are canceled prior to shipping will be assessed a six percent restocking fee.

SHIPPING:
In no event will the forwarder be liable for any loss, damage, or delay, directly or indirectly, due to hazards, weather, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God.
All shipping costs listed as "included" are standard ground in the lower 48 contiguous states U.S. Alaska, Hawaii and Canada please call.

- Not all shipping options are available in all areas. Please call for details.-

If “business" is selected as the delivery destination i.e. non-residential, shippers assume standard 9am-5pm hours of operation and a delivery appointment will not be made. If a delivery attempt is made to this business between 9am-5pm and no one is present or able to sign for the delivery, you will be charged up to $75.00 for the unsuccessful delivery attempt. This payment will be charged to your credit card prior to a 2nd delivery attempt being made. Upon receipt of your order, assuming availability and approved payment, your order will be processed within 24 hours. Within 2 business days of the shipment of your order, you will receive via email a PDF invoice attachment which will include the freight company’s web site, link, shipper and tracking number.

STANDARD SHIPPING
For standard deliveries, the chair will be delivered to the threshold of your door as long as the entry is on a ground level. The driver must have clear access to the threshold without climbing any stairs or entering into any type of building. In the event there are obstacles beyond those described above, please contact us upon submitting your order to discuss the specifics of your delivery.

2 PERSON DELIVERY (additional $100)
2 person in home delivery without unpacking is available for $100.
Threshold must be 35 inches or wider.
The following are examples of when a minimum of a two man delivery is required:
-Threshold with stairs
-in-home ground (see definition above under standard delivery) level threshold
-apartment 2nd floor or with elevator

WHITE GLOVE DELIVERY / IN HOME UNPACK AND SET UP - (additional $225)
After we process your order the shipping company will deliver your chair in 7-14 business days. Prior to delivery the shipping company will contact you to schedule a delivery time, Monday- Friday between 8am to 6pm. The shipping company will give you a 3-4 hour delivery window. When your massage chair is delivered it will be unpacked and set up for you in any room of your home. The delivery team is not trained on using the massage chair and will not be able to train the customer how to use the chair, please consult your user manual for instructions on operation of your new massage chair. The packing material may be removed from your location as that is the standard practice for White Glove Delivery, but we strongly advise that you keep all packing material until you have inspected your chair for shipping damages (you have 3 days). If you do not retain your original packaging materials and require them in order to return your chair, you will be charged for replacement packaging plus shipping to you.

White Glove Limitations:
Shipments that require picking up or delivering to any location other than 2 flights of stairs will be rated at $5.00 per step or $50.00, whichever is greater. The entire delivery pathway must have a minimum clearance of 30 inches wide by 60 inches deep.

3-5 DAY EXPEDITED DELIVERY - (additional $225) Not available with white glove.
If the Customer elects to pay for 3-5 Day Expedited Delivery we guarantee to pay for 3 Day Air Freight expedited delivery service to your address. The shipping company will deliver the chair within 3-5 business days for orders placed prior to 1pm MST. Orders placed after 1pm MST will be processed and shipped on the next business day. During the holiday rush a few packages (3%) may not be delivered within the 3-5 business days. Our guarantee is that we will process the order as described above. We are not responsible beyond the incremental cost of the service in the event DHL does not deliver within stated time. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.

Some customers may be considered out of bounds by DHL and must add 1-2 business day for delivery. This out of bounds exception is why we describe this service as a 3-5 Day delivery as opposed to 3 Day delivery.

To determine if your zip code is out of bounds go here: http://www.dhl-dgf.com/calculators/transit_time.cgi and enter 98512 as the origin zip

1-3 DAY EXPRESS DELIVERY- (additional $375) Not available with white glove.
If the Customer elects to pay for 1-3 Day Express Delivery we guarantee to pay for 1 Day Air Freight express delivery service to your address. The shipping company will deliver the chair within 1-3 business days for orders placed prior to 1pm MST. Orders placed after 1pm MST will be processed and shipped on the next business day. During the holiday rush a few packages (3%) may not be delivered within the 1-3 business days. Our guarantee is that we will process the order as described above. We are not responsible beyond the incremental cost of the service in the event DHL does not deliver within stated time. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.

Some customers may be considered out of bounds or in a "beyond" zone by DHL and must add 1-2 business days for delivery. This out of bounds exception is why we describe this service as a 1-3 Day delivery as opposed to 3 Day delivery.

To determine if your zip code is out of bounds go here: http://www.dhl-dgf.com/calculators/transit_time.cgi and enter 98512 as the origin zip

Canadian Shipping Information
For Canadian shipments please call for a shipping quote in USD.

TERMS OF SALE:
These Terms of Service constitute the agreement (Agreement) between TRF USA (taptechmassage.com) and the Customer. By submitting your order you acknowledge that you have read, understood, and agree to the terms and conditions of this Agreement, and you represent that you are of legal age to enter this Agreement and become bound by its terms.

PURCHASE AGREEMENT:
I hereby authorize TRF USA (taptechmassage.com) to charge my credit card in the amount indicated on this order, and agree to all of the terms and conditions set forth below.